Terms & Conditions

1. Introduction

Welcome to Carpet Cleaning Hollywood ("Company," "we," "our," "us"). These Terms & Conditions govern your use of our website and services. By accessing or using our services, you agree to comply with these terms. If you do not agree, please refrain from using our services.

2. Services Provided

Carpet Cleaning Hollywood provides professional carpet, rug, and upholstery cleaning services. The scope of work, pricing, and availability are subject to change without prior notice.

3. Appointment Booking and Cancellations

3.1 Booking Process

Customers can book our services via our website, phone, or email. Upon confirmation, an appointment is scheduled, and a service quote is provided.

3.2 Cancellations and Rescheduling

• Cancellations must be made at least 24 hours before the scheduled service.
• Last-minute cancellations or no-shows may incur a cancellation fee.
• We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.

4. Pricing and Payments

4.1 Pricing Policy

• Prices are subject to change based on factors such as service location, type of cleaning required, and additional requests.
• Quotes provided are estimates and may be adjusted upon service completion.

4.2 Payment Terms

• Payment is due upon service completion unless otherwise agreed.
• We accept cash, credit/debit cards, and other specified payment methods.
• Late payments may incur additional charges or interest.

5. Customer Responsibilities

Customers are responsible for:

• Providing accurate information when booking services.
• Ensuring access to the service area at the scheduled time.
• Removing fragile or valuable items before the cleaning process begins.
• Notifying us of any pre-existing damage or concerns regarding carpets, rugs, or upholstery.

6. Service Guarantee and Liability

6.1 Satisfaction Guarantee

We strive for customer satisfaction. If you are not satisfied with our service, please contact us within 48 hours so we can address any concerns.

6.2 Limitations of Liability

• We are not liable for damage resulting from pre-existing conditions, wear and tear, or customer-provided incorrect information.
• We are not responsible for shrinkage, discoloration, or unforeseen reactions of materials to cleaning solutions.
• Any claims for damages must be reported within 48 hours of service completion.

7. Use of Website and Intellectual Property

7.1 Website Content

All content on our website, including text, images, logos, and service descriptions, is the intellectual property of Carpet Cleaning Hollywood. Unauthorized use, reproduction, or distribution is prohibited.

7.2 User Conduct

Users must not:

• Use the website for unlawful purposes.
• Attempt to interfere with the website’s functionality.
• Copy, reproduce, or exploit website content without permission.

8. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external sites.

10. Termination of Services

We reserve the right to refuse or terminate services if a customer violates these terms, engages in fraudulent activity, or behaves inappropriately toward our staff.

11. Changes to Terms & Conditions

We may update these Terms & Conditions from time to time. Continued use of our services constitutes acceptance of the revised terms.

12. Governing Law

These Terms & Conditions are governed by the laws of the State of California. Any disputes shall be resolved in the appropriate courts within the jurisdiction.